About The Hestra Warranty
Hestra warranties our gloves to be free from manufacturing defects in workmanship and materials for the useful life of the gloves. The useful life of the gloves varies based on the frequency and intensity of use, and no, the useful life of the glove is not the life of the user.
Hestra reserves the right to determine if the gloves meet this criteria. At our discretion we will either repair or replace the item free of charge. Wear and tear is not covered under warranty, nor is that type of damage repairable.
Electronics in our heated items are covered under warranty for two years from purchase date - a dated proof of purchase is required to establish warranty coverage period. Please be sure to save your receipt or a photo of it, when purchasing heated items.
Accidental damage and normal wear and tear from use are not covered under warranty. Click here to find out more about what is covered under the Hestra Warranty
Because every person and every day is different, warmth is not covered under warranty. Please see our warmth ratings on each glove, to make sure you are getting the warmth you desire.
I think I have a warranty issue, what should I do?
Please review the warranty coverage questions here, and if you believe you have a warranty case, please submit the online warranty inquiry form found below.
You will receive a reply from our warranty department via email asking you to send your gloves in for evaluation. Please do not send your gloves for evaluation until you have received instructions to do so from our warranty department. Hestra does not cover inbound shipping for warranty evaluations, but if your gloves qualify for warranty repair or replacement, we will cover the expense of repairing or replacing your gloves (at our discretion) and returning them to you.
Do I have to pay to send my gloves in for warranty evaluation?
We handle everything once the gloves arrive at our facility, but you will have to cover the cost of sending your gloves to us for evaluation. If they qualify for warranty repair or replacement, we will either repair or replace them at our discretion, and return them to you at our expense.
Repairs
How long will it take to repair and return my gloves?
Our turnaround time for repairs depends on volume, but most times, a repair is completed and returned within 2-4 weeks, including shipping transit time, even in the heart of the season, although some repairs take longer than others.
We strive to professionally repair and return your gloves to you as quickly as possible. For reference, most other brands offering mid-season repairs take 6-10 weeks to repair and return your item.
I don't want you to repair my gloves, I want a replacement instead.
At Hestra, we strive for sustainability in everything we do. For this reason, we offer warranty repairs on eligible products, when possible, to reduce waste. While we understand that you may prefer a brand new pair, if your gloves are covered under warranty and they can be repaired, we will repair them rather than discard and replace them.
Replacements
What qualifies for replacement instead of repair?
Only manufacturing defects that cannot be repaired qualify for replacement. Most warranty cases are repairable. If the gloves can be repaired, we will repair them rather than replace them. Hestra reserves the right to determine which warranty issues qualify for replacement.
Submit a warranty inquiry
To submit a warranty inquiry, please review the warranty details here, then submit your online inquiry form through the link below.
My electronically heated gloves are not working properly. What should I do?
Electronics are covered under warranty for two years from purchase date.
For more information on electronically heated glove troubleshooting and warranties, please Click Here