Sustainability
Care & Repair
Long live the glove
Quality in the form of durable materials, good design and craftmanship is a prerequisite for the longevity of our gloves. But how you care for them is as important. We strive to prolong product life with care advice, repair services and replaceable liners.
MAKING IT EASY TO TAKE CARE OF THE GLOVES
Many of the materials Hestra works with are naturally durable. But weather and wear can dull seams or treatments and dry out leather. We therefore provide clear instructions for our customers on how to treat and wash their different types of gloves or how to replace liners. Guides and tutorials can be found on our website and we regularly conduct clinics with store staff to emphasize the importance of glove care, repairability and replaceable liners. For outdoor leather gloves, we often include a tube of our own leather balm with each pair of gloves. A simple giveaway that highlights the importance of glove care to extend product life.
REPLACEABLE LINERS PROLONG THE GLOVE’S LIFETIME
One of our key sustainability efforts is to offer gloves in which the inner part can be replaced and varied. With replaceable liners, the user can easily replace an inner glove when the material (e.g. wool or g-loft) has lost its warming qualities and also vary the insulation of the glove for different activities and temperatures. This extends both durability and functionality, resulting in fewer gloves being purchased (and manufactured). Increasing the number of models with replaceable liners is therefore one of our environmental goals. In 2023/24, 21 per cent of our sport gloves models has a replaceable liner, 47 per cent of all gloves sold had replaceable inner parts and we sold 24,743 liners. Even for fashion gloves, a worn-out liner can be replaced. In our concept stores in Stockholm and Gothenburg and in our headquarters in Hestra, we have seamstresses who can sew in a new liner, sometimes while the customer is waiting. In other concept stores and at our retailers, gloves can be handed in for a liner replacement.
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Replaceable liner Army Leather Heli Ski.
With replaceable liners, the user can easily replace an inner glove when the material (e.g. wool or g-loft) has lost its warming qualities and also vary the insulation of the glove for different activities and temperatures.
Care & Repair
HESTRA REPAIR CENTRES AND WARRANTY
Hestra offers a limited lifetime warranty on our gloves and a two-year warranty on heated items and electronics. This warranty covers manufacturing defects only and does not include damage caused by misuse, normal wear and tear, or improper fit. See if your gloves are eligible for warranty.
All qualifying repairs are complimentary and apply only to manufacturing defects or minor cosmetic repairs. We do not offer paid or out-of-warranty repairs, and all work is performed through a third-party partner.
For heated gloves, we do not tamper with internal wiring for safety reasons. Instead, valid warranty claims for heated styles are handled through replacement.
Repairs are offered as a courtesy, at no cost to you, to help extend the life of your gloves and reduce environmental impact. Our warranty team carefully reviews each case and reserves the right to deny claims that are incomplete, ineligible, or fall outside of warranty coverage.
Our team processes over 600 repairs each season, and we are actively working to grow and improve our warranty program. Due to seasonal volume, some claims may take longer to process—we appreciate your patience and understanding as we work to assist every customer thoroughly and fairly.
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Hestra repair centre, Hungary.